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October 16, 2019

IRS

Report Showcases Impact of Shutdown on IRS Customer Service

A new report details the lingering harm of the government’s 35-day shutdown on government services, including those provided by employees at the Internal Revenue Service (IRS).

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June 25, 2019

IRS

Taxpayer Advocate’s Final Report Shows IRS Customer Service Challenges

The nation’s taxpayer advocate sounded an alarm on the state of customer service at the Internal Revenue Service after the record 35-day government shutdown and cuts to the agency’s budget.